Privacy Policy

1. Introduction

Vitrocsa SA ("Vitrocsa", "we", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, products, and services.

Vitrocsa SA is headquartered at Route de Grandson 185, 1400 Yverdon-les-Bains, Switzerland. Our United Kingdom operations are managed from 275-277 Ewell Road, Surbiton, KT6 7AB.

By using our website and services, you agree to the practices described in this policy.

2. Data We Collect

We collect personal data that you provide directly to us, including:

• Contact details: name, email address, telephone number, and postal address
• Professional information: company or practice name, role, and project details
• Communication records: correspondence, enquiry forms, and meeting notes
• Website usage data: IP address, browser type, pages visited, and referral sources

3. How We Use Your Data

We process your personal data for the following legitimate business purposes:

• Responding to enquiries and providing product or technical information
• Processing sample requests, CPD seminar bookings, and showroom visit appointments
• Connecting you with a certified Vitrocsa installation partner in your region
• Sending architectural resources, brochures, and specification documents
• Improving our website, products, and customer service
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP):

• Consent: where you have provided explicit consent to receive marketing communications
• Contract: where processing is necessary to fulfil a request or service you have asked for
• Legitimate interests: where processing supports our legitimate business operations without overriding your rights
• Legal obligation: where we are required to process data to comply with applicable law

5. Data Sharing

We do not sell your personal data. We may share it with:

• Our certified installation partners, solely to connect you with local expertise for your project
• Trusted service providers who process data on our behalf (e.g. hosting, email delivery), under written contractual obligations
• Regulatory or law enforcement authorities, where legally required to do so

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry and project data is typically retained for up to seven years; marketing consent data is retained until you withdraw consent.

7. Your Rights

Under the GDPR and FADP, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data ("right to be forgotten")
• Restrict or object to the processing of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

8. International Transfers

As a Swiss company operating globally, your data may be transferred to countries outside Switzerland and the EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent data protection mechanisms.

9. Cookies, Analytics & Advertising Technologies

Our website uses cookies and similar technologies to operate and improve our services. We use the following categories:

• Essential cookies: required for the website to function and to provide security and session management
• Analytics cookies (e.g. Google Analytics): help us understand how visitors interact with our site so we can improve content and performance
• Advertising cookies (e.g. Google Ads, remarketing): allow us to measure the effectiveness of our advertising campaigns and show you relevant content

We do not set analytics or advertising cookies until you have given your consent via our cookie banner. You can withdraw or change your consent at any time. For more detail, see our Cookie Policy. Google Analytics and Google Ads are governed by Google's privacy and cookie policies, and we use these services in accordance with Google's EU User Consent Policy.

10. Contact

To exercise any of your rights, or for any privacy-related enquiry, please contact us at 275-277 Ewell Road, Surbiton, KT6 7AB, call 0207 550 6550, or email projects@vitrocsa.uk.